Economist Jason Murphy says that companies use customer satisfaction ratings because a shining display of star feedback has become the nuclear power sources of the modern economy.

经济学家杰森·墨菲认为，公司使用客户满意度评级是因为一个闪亮的星评反馈已经成为现代经济的核心竞争力来源。

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Savings. The customer saves on hardware, software purchase and updates, support staff, power, security devices, and administration.

客户在硬件、软件购买和升级、支持人员、电力、安全设备和管理上节省了开支。

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The original power of the role is lost; customer needs are no longer understood and communicated by one person.

这个角色将不再具备原本的影响力，也没有人来理解和沟通客户需求。

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Retailers have attempted to cope with this customer power shift by offering rock bottom prices in order to ring up much-needed sales.

FORBES: Frightful, Not Delightful: Tales of Terrible Customer Service

Among them: Mobile, Advertising and marketing, Social media, Business intelligence, and Customer power (not sure what this one is, but it sounds intense).

FORBES: Why Infographics Rule

Iberdrola has interests in seven nuclear power plants in Spain, while its subsidiary Scottish Power and SSE, formerly known as Scottish Hydro, are the main customer power supply companies in Scotland.

BBC: Energy giants join up on nuclear